Complaints procedure

Portman Healthcare Limited is registered in England and Wales. Company number: 06740579. Registered office: Rosehill, New Barn Lane, Cheltenham, Glos, GL52 3LZ.

Portman Healthcare Limited is an appointed representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority. Product Partnerships Limited’s FCA registration number is 626349 and its address is Second Floor, Atlas House, 31 King Street, Leeds LS1 2HL. Product Partnerships Limited’s permitted business is to act as a Principal for a network of Appointed Representatives who arrange regulated credit facilities for customers who are purchasing goods from them.

Portman Healthcare Limited (FRN: 1031516) acts as a credit broker not a lender. We can only introduce you to Secure Trust Bank T/A V12 Retail Finance Limited (FRN: 679653) who may be able to offer you finance facilities for your purchase. We will only introduce you to this lender. We do not receive any commission for introducing customers to a finance provider. Credit is provided subject to affordability, age, and status. Minimum spend applies. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.